Thank you for contacting the Arizona Lottery!
Please choose an option below. Each option contains a description to help you choose the appropriate path.
QUESTIONS/COMMENTS
Submit general feedback, comments, or questions to the Arizona Lottery.
COMPLAINT
Submit a concern or complaint you may have regarding your Arizona Lottery experience.
Phoenix Office
The lobby will be open to a restricted amount of players at a time, and the walk-up window will still be available for anyone who does not wish to come inside. Masks will be required for all who wish to enter the building.
Phone: 480-921-4400
Address: 4740 E University Drive, Phoenix, AZ 85034
Hours: Monday - Friday, 7:30 am - 5:00 pm | Closed Holidays
Tucson Office
The lobby will be open to a restricted amount of players at a time, and the walk-up window will still be available for anyone who does not wish to come inside. Masks will be required for all who wish to enter the building.
Phone: 520-628-5107
Address: 2900 E Broadway Blvd Suite 190, Tucson, AZ 85716
Hours: Monday - Friday, 7:30 am - 5:00 pm | Closed Holidays
KINGMAN OFFICE
Our Kingman office is able to redeem prizes up to $9,999. For prizes larger than $9,999 please visit our Phoenix or Tucson offices or mail in your winning ticket. This office can not redeem tickets with values over $599 after 5:00 PM or on the weekends.
Phone: 928-753-8808
Address: 3396 Stockton Hill Rd. Kingman, AZ 86409 (inside of Walmart)
Hours: Monday - Saturday, 8:00 am - 8:00 pm | Sunday, 12:00 pm - 5:00 pm
Phoenix Sky Harbor Office
Our Sky Harbor office is able to redeem prizes up to $9,999. For prizes larger than $9,999 please visit our Phoenix or Tucson offices or mail in your winning ticket. This office can not redeem tickets with values over $599 after 5:00 PM or on the weekends.
Phone: 480-921-4424
Location: Terminal 4 Baggage Claim
Hours: Monday - Friday, 8:30 am - 5:00 pm | Saturday - Sunday, 11:30 am - 5:00 pm | Closed Holidays
Mailing Address
Arizona Lottery P.O. Box 2913
Phoenix, AZ 85062
Winning Number Hotlines
Phoenix: 480-829-7425
Tucson: 520-325-9141
All Others: 1-800-499-3798
Players Club Customer Service
Please contact Players Club Support Services for any questions regarding Second Chance or the mobile app.
